Terms of service
Terms and Conditions
Article 1 – Definitions
In these Terms and Conditions, the following definitions apply:
Return period: the period during which the customer may return a product under our return policy.
Consumer: any natural person acting for purposes outside their trade, business or profession who enters into a distance contract with the seller.
Continuous performance contract: a distance contract relating to a series of products or services supplied over time.
Return policy: the seller's policy allowing the consumer to return the product within the stated return period, as described in these Terms and Conditions and our Returns & Refund Policy.
Seller: the natural or legal person offering products or services to consumers at a distance.
Distance contract: an agreement concluded between the seller and the consumer within an organized system for distance selling or service provision.
Article 2 – Identity of the Business
Trading name: Oaklyn Atelier
Customer service email: info@oaklynatelier.com
Website: oaklynatelier.com
Article 3 – Scope
These Terms and Conditions apply to all offers made by the seller and to any distance contract concluded between the seller and the consumer.
Before completing a purchase, these Terms and Conditions are made available electronically on our website.
Article 4 – Offers
All offers are non-binding. The seller reserves the right to modify or withdraw any offer at any time.
All prices are shown in US dollars (USD). Shipping is free on every order, and there are no customs duties, import fees or handling charges for customers in the United States. Any applicable sales tax is shown at checkout before payment is completed.
Article 5 – Contract
The contract is concluded at the moment the consumer accepts the offer and completes the checkout process.
The seller will confirm the order by email.
Orders can be canceled free of charge within 4 hours of being placed. After this period, the order can no longer be canceled, but the consumer may still return the product under our return policy.
Article 6 – Returns
In addition to any rights the consumer may have under applicable state and federal consumer protection laws, we offer a 30-day return window from the date of delivery, without requiring a reason.
Return shipping costs are the responsibility of the consumer, except in the case of defective or incorrect items.
Returns must be sent to the return address provided by our customer service team, which may be located outside the United States, such as our supplier in China.
Items purchased on sale or promotion are eligible for a refund under the same conditions as full-price items.
Article 7 – Refunds
Refunds are issued within 15 days after the returned product has been received and approved, provided it is in its original condition and packaging. Refunds are issued to the original payment method.
Article 8 – Shipping, Customs and Taxes
8.1 All orders shipped to the United States are delivered with any import duties and customs fees already covered by the seller.
8.2 The customer will not be asked to pay any customs duties, import fees or brokerage charges upon delivery.
8.3 Any applicable sales tax is calculated and displayed at checkout.
Article 9 – Conformity and Warranty
The seller guarantees that the products comply with the contract and the description on the website.
Any defects must be reported in writing within 30 days of delivery, preferably with photos.
In the case of a defective or incorrect item, the customer may choose between a full refund or a replacement item.
Article 10 – Delivery
Orders are dispatched within 24–72 hours and typically arrive within 6–10 business days.
If an order cannot be shipped within the stated timeframe, the customer will be notified and offered the option to cancel the order for a full refund.
The seller is not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.
Article 11 – Complaints
Complaints must be submitted in writing within 30 days of receiving the product.
The seller will respond within 15 days.
If additional time is required, the customer will receive an acknowledgment of receipt along with an estimated timeframe for resolution.